Privacy policy

Last updated: December 25, 2024

Thank you for visiting SomaNex™ (“Company,” “we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our Shopify store at somanex.com (the “Site”) or otherwise interact with us.

1. Scope of This Privacy Policy

This Privacy Policy applies to information we collect:

  • Online: Through our Site, emails, and other electronic messages between you and the Site.
  • Offline: When you interact with our customer service team or otherwise communicate with us offline.

Please read this Privacy Policy carefully to understand our policies and practices. If you do not agree with these policies, please do not use our Site.

2. Information We Collect About You

  1. Personal Information You Provide Voluntarily

    • Contact details: Name, email address, mailing address, phone number.
    • Account information: Usernames, passwords if you choose to create an account on our Site.
    • Payment information: Credit card details or other financial account information when you make a purchase (processed securely by our payment processor).
    • Communications: Any information you provide when contacting our customer service or otherwise communicating with us (e.g., inquiries, feedback).

  2. Information Collected Automatically

    • Device data: IP addresses, browser type, operating system, referral URLs.
    • Browsing data: Access times, pages viewed, links clicked, and other Site usage data.
    • Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to personalize your experience and gather information about how you interact with our Site.

  3. Information from Third Parties

    • We may receive information about you from Shopify or other third parties (e.g., shipping providers, payment processors, analytics services) to help us improve our services, fulfill orders, or analyze user behavior.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill your orders (including managing payments, shipping, and returns).
  • Provide customer support and respond to your inquiries or requests.
  • Personalize your experience on our Site, including delivering relevant content and offerings.
  • Analyze Site usage and improve our products, services, and customer experience.
  • Detect, investigate, and prevent fraud or other illegal activities.
  • Comply with legal obligations and enforce our agreements, terms, and policies.
  • Send marketing communications (if you have opted in), such as newsletters and promotional offers.

4. Sharing Your Information

We may share your information in the following circumstances:

  • Service Providers: We share information with trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing, or data analysis.
  • Business Transactions: If we merge with, are acquired by, or sell assets to another entity, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose information to comply with legal obligations, respond to lawful requests, or protect our rights, property, and safety or that of others.
  • With Your Consent: We may share your information in other ways if you give us explicit permission to do so.

5. Cookies and Tracking Technologies

  • Cookies: Small data files stored on your device that help our Site function properly and improve your user experience.
  • Analytics: We use third-party analytics tools like Google Analytics to help us understand how visitors interact with our Site.
  • Opt-Out: You can disable cookies in your browser settings. However, if you disable certain cookies, some features of our Site may not function properly.

6. Your Choices and Rights

  1. Access, Update, or Delete Your Information
    You can access and update some of your personal information by logging into your account. If you need assistance, please contact us at the email address below.

  2. Marketing Communications
    You may opt-out of receiving our marketing emails at any time by clicking the “unsubscribe” link in these messages. Please note that we may still send you non-promotional emails regarding your purchases or ongoing business relations.

  3. Do Not Track (DNT)
    Some web browsers offer a “Do Not Track” feature. Currently, our Site does not respond to Do Not Track signals.

  4. California Residents
    If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), such as the right to know, delete, and opt out of the sale of your personal information. To exercise these rights, please contact us using the information below.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Please note that no security measures are perfect or impenetrable, and we cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to comply with any legal, accounting, or reporting requirements.

9. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us, and we will promptly delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will post the updated policy on our Site and update the “Last updated” date. Your continued use of the Site after we post any modifications will constitute your acknowledgment of these changes and acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights, please contact us at:

ANW GROUP INC
Attn: Privacy Department
600 N BROAD ST, STE 5-362
MIDDLETOWN, DELAWARE, 19709-1032, UNITED STATES
Email: info@somanex.com