Shipping policy

Shipping Policy

At SomaNex™, we are dedicated to delivering your orders promptly and efficiently. Please review our shipping policy for details on shipping times, costs, and other important information.

Processing Time

  • Order Processing: All orders are processed within 1 business day(excluding weekends and holidays) after receiving your order confirmation email.
  • Order Cut-Off Time: Orders placed after 5 PM will be processed the next business day.

Shipping Time

  • Delivery Estimates: Shipping typically takes between 2-5 business days after your order has been processed.
  • Shipping Days: Deliveries are made on weekdays. Weekend delivery is not available.

Shipping Rates & Methods

  • Shipping Charges: Shipping costs are calculated at checkout based on your location and the weight of your order.
  • Shipping Method: We use reliable carriers to ensure your package arrives safely.

International Shipping

  • Availability: We offer international shipping to most countries.
  • Customs and Duties: International orders may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the destination country. These charges are the responsibility of the recipient.

Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a confirmation email with a tracking number.
  • Tracking Updates: You can track your package through the carrier's website using the provided tracking number.

Shipping Delays

  • Unforeseen Delays: While we strive to meet our delivery estimates, delays can occur due to unforeseen circumstances like customs processing or carrier delays.
  • Notifications: If there is a significant delay with your order, we will notify you via email.

Incorrect Shipping Information

  • Address Accuracy: Please ensure all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Order Adjustments: If you need to change your shipping address, please contact us within 24 hours of placing your order at info@somanex.com.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at [Contact Email] so we can assist you.
  • Damaged Goods: If your order arrives damaged, please email us within 48 hours with photos of the damage.

Contact Us

  • Customer Support: For any questions or concerns regarding your shipment, please reach out to us at:

    • Email: info@somanex.com
    • Phone: +1 (302)-440-1660
    • Hours: Our customer service team is available Monday to Friday, 9 AM – 7 PM EST.